911 Software, INC - Creditline  Payment Processing Software Knowledge Base

Categories

Compliance and Industry Standards (4) Questions about Important Industry Regulations and Compliance	General Questions About Products and Company (2) General Questions	Integration, Programming API Issues (2) Issues having to do with integration and API
Operational Issues (43) Technical Issues That Come up During Operation of Software	Sales Process: Dealers & End Users (3) Articles Dealing with Purchasing The Software and Becoming a Dealer	Setup (17) Issues Pertaining the the Installation and Setup of the Software

Latest Articles LoadCard returns Masked Account Numbers LoadCard API will return Masked Account Numbers if the following is set to 1 in... (No rating)  4-27-2012    Views: 63    Problems with Anti-Virus We have had some complaints that on certain installations anti-virus software would try to interfere with the... (No rating)  4-3-2012    Views: 25    Prepaid Functions Not Working For the pre-paid functions to work (such as GetIsPrepaid, GetBalanceAmount) , please uncomment or add and set... (No rating)  3-22-2012    Views: 28    Error: PLEASE RETRY (HB) Error PLEASE RETRY usually happens during batch and indicates that this account may not be setup for terminal capture... (No rating)  3-1-2012    Views: 119    Error CID FORMAT ERROR CID FORMAT ERROR is usually a result of improper info being received from the card reader. In particular,... (No rating)  3-1-2012    Views: 181

Most Popular Articles Duplicate Batch Error (Dup) Q. I get "ER: DUP" or Batch Duplicate error. A. Please see this payment processing software... (No rating)  1-28-2009    Views: 2451    Authorizations Do Not Batch Q. I have some authorizations that do not batch and remain stuck in the journal, even though otherwise the batch... (No rating)  1-27-2009    Views: 2341    Merchant Accounts: Licensing and Changes Q. I am a merchant account provider/bank representative and I need to setup a new end-user with my account on 911...   1-22-2009    Views: 1376    AMEX or Discover Do Not Auth or Batch Q. AMEX and/or DISCOVER cards give me errors during authorizations and/or batch. The errors can be:...   7-29-2009    Views: 1205    SERV NOT ALLOWED / UNAUTHORIZED / NOT SUPPORTED Q. Error SERV NOT ALLOWED or UNAUTHORIZED or NOT SUPPORTED A. A card type is present in the batch (usually... (No rating)  1-25-2011    Views: 1190

Highest Rated Articles Merchant Accounts: Licensing and Changes Q. I am a merchant account provider/bank representative and I need to setup a new end-user with my account on 911...   1-22-2009    Views: 1376    Buying a License  Q. I would like to purchase a license. What should I do?A. We are a wholesaler and all end-user support and...   1-22-2009    Views: 653    Transmission Failed Errors Q. I am getting Transmission Failed errors now, BUT the credit card software system used to work fine and NO...   1-23-2009    Views: 1017    Which Version Should I Use For a Particular Processor? Q. What version of the credit card software should I use to be compliant with both PCI Security standards and the...   2-5-2009    Views: 625    Error 03 on HPS Q. I am getting Error 03 A. Most likely cause is that the account is setup for dialup (if...   4-18-2009    Views: 629