Payment Processing Software  Credit Card Software Q&A

Q. I have some authorizations that do not batch and remain stuck in the journal, even though otherwise the batch is successful

A. Auth transactions will not batch until they are finalized.  Finalize the authorizations and batch them out. If you have trouble batching them out, also see Cannot Batch Old Transactions.

if your POS does not handle finalization properly (for instance, for businesses that do not accept tips), you can use the following switch in the 911\data\911_ccv.ini file:

;Automatically finalize all outstanding auths before batching (by adding $0.00 tip)
;By default, unfinalized Auths (auths without tip added) will not be included in the batch.
;If you prefer to automatically include them in the batch, set the option below to YES
;Warning: only for merchants that settle current day's transactions immediately! 
;Do NOT use this flag for the hotel industry where the transactions would be left 
;for the next day to settle, as it will also convert check-outs into sales
;Default: NO
;FinalizeBeforeBatch=YES 

The switch must not be used unless the POS does not handle the process properly or this is the proper setup for this type of POS and client.

Not finding all the answers? Try searching the Online User Guide and Manual!

- 911 Software Team - http://www.911software.com